T-Mobile mistake: cellphone porn?

June 23, 2007

T-Mobile mistake: cellphone porn?An Arizona woman buys a cellphone at a Wal-Mart. The next day she discovers her phone has a surprise: porn.

60 X-rated pictures turned up in the phone’s photo gallery, according to a local news channel. But imagine having to explain the problem to a T-Mobile representative.

She’d given the phone to her boyfriend, and the pornographic images were discovered the next day. In a television interview, the woman says T-Mobile blamed her boyfriend for the dirty pictures and emphasized that “there is no other way for them to be on there.”

T-Mobile’s representative apparently insisted on two very embarrassing scenarios.

  • He and she took the X-rated photos themselves.
  • Someone sent them dirty pictures in an email message.

The angry customer returned the phone to a T-Mobile store. There the manager “said he’d never seen anything like it,” the woman told the local news channel. But the manager speculated that the phone number given to her was already attached to another photo gallery which included naked pictures.

Later T-Mobile issued a statement — despite their phone support’s earlier insistence that “This is not a T-Mobile error” — saying “We regret this isolated incident, and are taking appropriate measures to correct it.”

At the T-Mobile store, they’d offered the woman a new phone and phone number — this time, one without any dirty pictures attached to it. In addition, they also agreed to waive her usual activation fee. According to the local newscast, the woman is “considering” their offer.

She pointed out that her boyfriend has a 9-year-old son who plays with the phone all the time, and “I’m just grateful that he didn’t pick up the phone.”

The local newscasters introduced the story with a mixture of alarm and innuendo. (“A brand new cellphone — loaded with porn! One woman claims it happened to her — but could it happen to you?”)

But there are probably some viewers wondering if T-Mobile was just trying to find a way to compete with the iPhone.

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