Does Comcast hate Macs?

July 17, 2007

Does Comcast hate Macs?They’re the largest ISP in America. And they hate Macs. And the Firefox browser. At least, that’s the impression you get from Comcast’s installation procedure — and clues scattered across their home page.

Last month Dave Winer noted that Comcast’s installation procedures require the use of Internet Explorer. Another Comcast user makes the same complaint. “They helpfully provide you with a CD that has a custom Comcast-branded version of IE5 for the Mac, because Apple hasn’t shipped a Mac in quite a few years that has IE5 on it by default.”

Even Comcast’s web page shows an apparent bias against Mac users — or anyone not using Internet Explorer. When you click the page’s “Games” hyperlink, an error message pops up, warning that the site “is not optimized for Firefox browsers or Macs.”

“Our site is optimized for Microsoft Internet Explorer 5.5 or higher, on Windows Operating System.”

Comcast vs Macs
The web contains other stories — including one from a user group for Apple fans. One Mac owner reports he’d called Comcast to troubleshoot his cable modem. Comcast’s technician told him he knew “nothing about *&@#$ing Macs,”eventually disappearing into his truck. By the time the technican returned, the customer had repaired the cable modem himself with a phone call to Comcast’s support line.


Now I’m afraid to ask how Comcast handles Linux….

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68 Responses to “Does Comcast hate Macs?”

  1. JD:

    Comcast is just another worthless provider.

  2. SeanB:

    Actually when I had to have a tech out at my house we sat back and he had asked me to teach him about nix lol. Most the techs in my area know what they are doing and will even suggest FF over IE. However they also tend to get picked up by Verizons tech quickly too :(. (Better pay and less BS from what I heard).

  3. Tim:

    In our house we have Mac & PC’s. We can only use Comcast as we still don’t get DSL.

    When I first installed the Comcast service their software updated registry keys on my Windows box and branded ‘my’ copy of IE. To me, that’s virus like activity. Immediately it was uninstalled and the registry keys removed. We are successfully run via a Wifi box. But we don’t Comcast’s site or email. I’m still looking for a DSL provider.

  4. Chris:

    Who cares what they “require” for their software or website – they’re an ISP. They give you a modem. you plug the modem into your network router and then you have internet access. Before you do that, you throw any software they give you in the trash, because you don’t need it anyway. :-P

  5. Wyza:

    Call comcast up:
    User:”yes i need help with setting up a cable modem”
    CS:Ok and are you using Windows XP or Vista
    User:Slackware Linux
    CS:Whats Linux?
    *Click*

    Or something like that I imagine.

  6. Joe:

    I use Comcast. I run only Linux and Firefox is my browser of choice. You may be right about Comcast games not working, but requiring for install? No, you can use the internet w/o IE just fine. I don’t know why anyone would install a Comcast piece of software for the internet.

  7. Timmy O Tool:

    I had no problem setting up comcast for my 5 Linux and Windows boxes…. never once using their software to do it…

  8. Linux Home Automation:

    Comcast says that my Linux box has a virus and is sending out SPAM mail (I use sendmail for some mail). At least that’s what it says in their email telling me that if I’m using Outhouse Express I need to make changes to use it (I needed to switch from port 25 to 587). If you call for support they’ll make you reboot everything and load their PC software. Good thing I have an old PC with Windows on it otherwise I would get past their tier one support to resolve things like DNS and Mail problems.

    I only use Comcast’s pipes and DHCP, I don’t rely on their DNS, mail or web services (though I still need to keep the web page and check my email on Comcast’s service). And no there is no other service available to me otherwise I’d dump them in a minute.

  9. Phil:

    There’s always DSL. Why would you go with a giant company like Comcast when you could do some research and find a smaller company that offers more, and actually cares about it’s people like SONIC.

    They are not the only one’s of course but if you don’t like Comcast+IE, dump them!

    Hey don’t take my word for it. check out DSLREPORTS see what other’s say.

    All I can say is that I ain’t never had a problem, and I connect up with a linux based firewall. (IPCop)

  10. h_c:

    I had to have the technician from Comcast come and hook me up. Run nothing but linux. He was a bright, open guy. I think I convinced him while he was here to switch to open source. I think it depends on the technician you get.

  11. Jon:

    We have three computers at home, all Macs, and since I’m not incredibly technically adept, I had to just follow the Comcast technician’s advice to set up our broadband system (keep in mind that 95% of users are like me–not techies). So now I have IE on my Mac. It is the stupidest Web browser I have ever seen. I should just remove it.

  12. Thomas:

    “…that I ain’t never had a problem…”
    I don’t get it, so you always have problems?

  13. Drew:

    Linux works just fine, as long as you don’t ask them any questions. Kubuntu and Firefox is all I use. Works fine for me. I know macs connect to my network fine too. Just don’t use their SW or their tech support. They may have many moments of lame-ocity, but they do have some worth.

  14. EricS:

    Do not EVER install any software Comcast provides. You don’t need it and it will do more harm than good.

    I have a whole bunch of Macs, PCs and Linux boxes and everything works fine with the exception of their Rhapsody music service, which does require a plug-in of some kind.

  15. Kevin G:

    I’ve had Comcast for 4 years. It works fine enough for my linux box. I have a cable modem & a router. Didn’t have to install any software. I’ve never used their email, ever.

    I’m glad it does, we have no other ISPs besides them!

  16. Terry:

    I was aware of many Comcast horror stories but I decided to give them a try. They were out to hook me up within three days of my call, and since I had just moved in I only had my command-line-only Linux box hooked up that I was going to use as a router. I told the tech I needed Internet access on that computer and he produced his own laptop, registered the connection, and set up the cable modem so that all I had to do to switch to the Linux box was reboot the modem. He was right, and after three years I’ve never had a problem with using Linux with Comcast.

  17. tom:

    You folks who say you can get Comcast to set you up without using IE, what exactly do you say to the tech?

    Every time I’ve had to have a modem swapped out, the tech refuses to do anything until I drag out the old Win98 laptop. If I don’t he says “Linux isn’t powerful enough to handle the setup software. If you don’t use Windows for this, you’ll only be able to visit the Walled Garden and the Internet won’t work.”

    How do you respond to that? What exactly do you say to get them to make your Internet work, if all you have is Linux?

  18. Jim:

    What do you expect? Microsoft owns a significant stake in Comcast.

  19. M.Potato:

    Someone makes stuff work with only one browser because they are too lazy or ignorant. It also costs them less to train their employees when only one configuration is involved. There’s no conspiracy here. I get the same messages all the time because I use Opera. Flickr must hate Opera!

  20. Frank:

    I actual was just forced to take the plunge on Comcast. I had Bellsouth (aka the new Death Star, AT&T) but it was oversold and unreliable for the last 6 months. When the tech arrived, I told him I only ran Linux (I had my game machine in the other room, but I wasn’t going to tell him that.) The tech asked me how to start IE. I had to tell him multiple times there is no IE. When he said any browser I loaded FF. The initial registration page said that my OS was not supported by their registration process and to call a 800 number. The tech called it and the installation was completed manually by Comcast.

    As for their web pages, who cares. I will never use them. I do not even plan on using their email. (between my domain/gmail/yahoo and others who needs it.) If I lose connectivity, I am sure to throw a wedge into any phone script their tech support would have.

  21. Linux Dude:

    Ubuntu Feisty works good. You really don’t need IE if you know what to do. As long as your router is connected properly behind the modem, you should have no issues.

  22. Tom:

    Tom. You tell them you’ll do it yourself. Actually when I had comcast the tech didn’t know what to do with a mac, I was out so my wife set it up herself.

  23. dualie:

    I only use Comcast for DHCP. I would however LIKE to be able to use watch their streaming NHL hockey – I am paying for that value-added service after all – but guess what! It doesn’t work on a Mac! You have to use WMP and the connection scripts only work with the Windows version. Wa wa wa. I love the speed of my Cable modem – but I just loath Comcast.

  24. Jared:

    I’ve had Comcast for a few years ever since Verizon couldn’t figure out why my DSL just stopped working – I’ve never had a good experience with ANY Verizon product… but anyway, I used a self-install kit back then and it worked just fine with my Mac-only household :)

    I’ve also experienced above average customer service from Comcast in the rare event that I’ve actually had to call them. Never a billing problem and their tech works very well, including the phone service that I have through them.

    Overall, happy with them – even with my DIRTY macs :)

  25. SR:

    I don’t see a problem. I never install ISP-provided software, and when their tech support asks what OS I use, I lie and say Windows without a router.
    (Explaining my m0n0wall box would not be useful…)
    I don’t use ISP-proveded email (Yahoo has been hassle-free for years) so I don’t care about that either.

  26. Jack Goff:

    Never owned a mac. Probably wont.

    1. Mac computers make normally nice people smug

    – I’ve been in tech a long time and have found at least as many Windows admins, UNIX admins, Oracle admins, network admins etc etc etc that have been just as, or even more smug about their choices in computing technology. People who are going to be smug about their computing choice, like you, are going to find something to be smug about regardless of what they’re typing on. Think I’m full of shit? Try looking at a forum discussing Linux vs. Windows vs. UNIX for web servers, or Windows vs. Mac vs. Linux for gaming, or the faults of Mac people, Windows people, Linux people, or UNIX people.

    2. Incorporating Intel processors is no big deal

    When Apple finally started using Intel processors in Macs it was treated by the press and Mac aficionados though it was some kind of break through.

    – It was a change in direction that a large computing company had been going in for a few decades that required a complete operating system overhaul of the #2 desktop operating system in the world. Sorry if there’s periodically important news out there that you’re not interested in, but it was actually a big deal. The fact that you criticized it without trying to find out why people thought it was important is a pretty clear indicator of how much thought you put into your opinions on this matter, and explains the contents of this “article”.

    Get real, PCs are released every day with Intel processors. The real news is that Apple persisted for so long with a processor that had no future and that Apple continued to release hopelessly underpowered computers for so many years and was able to get away with it with slick marketing.

    – What’s interesting about this statement is that it beautifully illuminates the inescapable fact that you’ve truly got no idea what you’re talking about. The RISC architecture that was in the previous Macs was superior in everything except pumping up the number of calculations per second in the artificially inflated x86 benchmark tests, and the price. The reason they switched to Intel stuff was because the good ones were just too expensive. That’s why you have companies who make hardware for mission critical applications that need lots of raw processing power, where PC based architecture is inadequate (Like Sun), they use the Intel stuff for their budget computers and their SPARC stuff for the high end machines.

    3. Macs are not as easy to use as Mac users think

    – Macs are optimized to be easy to use for people who use their computer for home computing tasks and/or photo editing, music editing, etc. PCs are optimized to be easy for business related tasks.

    – How to connect to a no-security wireless network on a Mac:
    – Click at the antenna drop-down menu, select the network you want to connect to, which is amongst almost no other options.

    – How to connect to a no-security wireless network on a Windows XP PC:
    – Try to distinguish between the wireless network ICON in the system tray, and the other network icons if it’s there.
    – It’s more likely than not that you’ve got 3rd party software that seemed like it needed to be installed by your wireless adaptor prior to it working, so you’ll get the “Windows can not configure this wireless connection” message.
    – Try to distinguish which of other
    – … you get the point

    – And FYI, installing fonts on a Mac is no less intuitive than installing them on a windows machine. It’s a one step process… drag it onto the system folder. Just because *you* don’t know how to do it, it doesn’t mean it’s hard.

    4. Macs are not innovative

    Actually, all Mac represents is the opportunistic commercialization of other people’s ideas.

    – Unless you were the first one to make a product, then that’s what being in the business of making something means. Audi wasn’t the first, and their designs are certainly based on the innovations of their predecessors, but they’re still better than the average car. Mac has many boring models, they’ve also got some computers that are very nicely designed. Just because you live in the suburbs and don’t mind putting a big old box beside your desk, someone living in an efficiency apartment in NYC might enjoy having a computer/flat LCD monitor combo that they can comfortably keep on a small table in the corner. The PC market had not addressed that need, it has now been addressed. Brilliant? Not necessarily. You can’t say that they have innovated though.

    5. Macs are not particularly good value or easy to maintain

    Yes, we all know that finally you can buy a reasonably powerful iMac for around the same price as a quality PC, but any concept of value is blown away when you factor in upgrade and maintenance costs.
    – Wrong again Jimmy! I do not know a single Mac user that has had to go into the shop to pay for an OS reinstall. How about performance degrading spyware? Even if they started making Mac spyware at double the rate that they make PC spyware, it would take a LOOONG time for them to catch up with the state of the art in PC scum. How about the fact that OSX users operate without root (Administrative) privs so it’s next to impossible to *unthinkingly* blow something away. 99% of the time when I’ve seen a mac user hit a root password prompt when trying to do something that requires special privs, the immediate reaction is to stop and think about it. You’re average windows user is so heavily bombarded with warnings, disclaimers, notifications, etc in their average usage session that 99% they don’t even look at what it says before they click ok to just get it off the screen and let them continue what they’re doing. Maybe about 5% of the home PCs I’ve seen that have been more than a year or two old haven’t been an absolute god forsaken mess. I’ve never encountered a mac that was a god-forsaken mess just from every day casual use.

    With PCs, parts are plentiful, and because of competition, prices are continually driven down. With Macs you usually have to go to a Mac dealer to buy parts and accessories, and it’s always just that little bit more expensive.
    – Well, mac peripherals are more expensive… but most hardware (hd, ram, etc) is all standard, even though compatibility often isn’t as good as it is with the standard stuff… The same is true for PCs. You will almost always have better luck, and it really is luck, with compatibility if you stick with the brand that the board was tested with. You get what you pay for, no matter what hardware you’re using.

    The other issue is that machines like the iMac are just not very upgradable. Even upgrading a hard disk in a Mac is a big drama (ever tried opening up an iMac?), while with PCs are much easier to work on.
    – Well firstly, if you’re talking about the ease of installing fonts, I’m willing to bet that you wouldn’t be doing your own hardware upgrades… That aside, although this used to be true, it is no longer. With the latest iMac, you don’t even have to remove the outer case to install a new RAM chip. That’s even easier than a nicely designed blade server case. Show me a PC that does that.

    When you buy a Mac you do so knowing that when you need a faster, better machine, you’re going to have a to buy a whole new computer.
    – ::buzzer:: wrong. If you have a user that is knowledgeable enough to upgrade a PC, you have a user that’s knowledgeable enough to upgrade a Mac.

    I know Mac users will say that when all things are considered, most PC users will do exactly the same thing, i.e. buy a new machine instead of upgrading an old machine. But at least with a PC you have a choice.
    – If you did talk to any Mac users about this, they weren’t very smart.

    No doubt this article will upset a few turtle-neck-wearing, loft-apartment-living Mac users, but someone has to start telling the truth about the computer industry, and it looks like that someone is me.
    – Now Jimmy, let’s not start getting smug about using a PC (or living in the suburbs, and wearing neatly trimmed sweater necks) now…

    – I’m going to make it perfectly clear that I don’t own a Mac, an iPod, an iPhone, or an iAnything. In fact, I haven’t bought a single thing from apple in my entire life. Their products don’t fit my needs. In my response, I’m not trying to defend apple specifically; the fact that I’m doing so is only incidental. Sometimes idiots just need to be put in their place. I know that you were hoping to generate a whole bunch of thoughtless mac fanboy flame responses just blindly countering your assertions without completely disassembling them to show what lack of thought and research you put into this article… sucks for you. It’s people like you who casually toss around your gut-feeling “facts” and the “common wisdom” without actually thinking about it that give things like blogs a bad name.

  27. Patrick:

    I’m using a Linksys wireless router running linux & it works just fine, so much better than before I hacked it. I’ve got 2 XP boxes and a Fedora box. I only use my XP machine for games. All I have to say about their customer support is that they know how to turn pages in the trouble shooting guide.

  28. Jon:

    What does the above post have to do with Comcast?

  29. Jon:

    (I was referring to the re-e-lly long post)

  30. Kris:

    I’ve had Comcast Internet in three different states and four different cities (they’re everywhere…) and have never installed any of their software. This last “install” was a self install kit from a big box store in which I bought everything, Comcast just needed to run coax. I use Linux first, Windows second and FF always, never a problem. Cable to modem to router to computer, piece of cake.

  31. JeremyW:

    I tried to see if they were available and how much it would cost to use them at my apartment. The service finder forms weren’t working in Firefox, then a chat window from one of their customer service people came up. They could get that working, but not the form. They also couldn’t tell me if I could get comcast or how much it would be at my apartment, just told me the website wouldn’t work with Firefox and that I’d have to call customer service to find answers to my questions.

    I never called.

  32. MATT:

    Comcast is garbage. Dump them you say? Try that when they have a complete monopoly in your area and the only other option is dialup or rediculously slow dsl.

    Meanwhile, taht 4%-20% packetloss? Yeah they deny it 99% of the time. Fixed in the last 4 months after about 30 service requets? Nope.

  33. David:

    Has anyone tried a complaint about ComCast to the local Utilities commission or your Congressperson or Senator? While I do not have ComCast, the ISP I was using several years ago sold their high speed operations to an out of state company, RMI, while the local DSL connection was owned by Covad and the local copper was owned by BellSouth.

    I was without connectivity continuously for over a MONTH while BellSouth (now AT&T) sandbagged. I finally called and wrote my Congressperson and the NC State utlities commission and within a couple days the Covad guy watched from the cage at the CO while the BellSouth guy seated the DSLAM in the switch. It had been “accidentally” pulled out and not reseated.

    This happened multiple times and it was always BellSouth’s fault. Over about 4 years.

    I have switched to Time Warner RR. Much better service. They don’t even have software to install on your computer. That is only “required” by companies that try to control your experience of the Internet.

    As a company TW has its problems. The 1st line techs (using the term very loosely) are worthless to anyone with half a brain, but I just keep asking for a manager or 3rd level tech.

    Get the regulators involved. It can make a difference in the long run.

  34. Jack:

    Somebody aught to setup a GNU/Linux day where everybody running it calls tech support and asks for help. :) might get some attention. It’s a sad state of affairs when you second classed because of the choices you make.

  35. Jack:

    Somebody aught to setup a GNU/Linux day where everybody running it calls tech support and asks for help. :) might get some attention. It’s a sad state of affairs when you’re second classed because of the choices evil companies make.

  36. George:

    I have Comcast service and I do not have any of their software installed. I run 2 GNU/Linux powered servers at home and my mother and brother both run WinXP Home and Pro. My mom also runs a Mac IBook. Non of the machines run Comcast’s software. I will not allow craplets/crapware in my configurations since I manage it. They can offer what they want. As long as I have the control of whats installed I’m happy.

    –George

  37. MartinZ:

    Comcast doesn’t work well with the Nokia 770 Internet Tablet (Linux) – tends to lock it up, can’t check my mail via the browser but have to POP3. Firefox does seem to work OK for most of their services..

  38. Anne:

    What a shame. When I had my Comcast service installed, I used my Mac and nothing else, no IE, nada. The rep told me it was the fastest installation he’d ever seen; we were done in 7-10 minutes. He called in the numbers on my personally owned cable modem, I put the Mac on DHCP, it picked up everything it needed, and all was right with the world. Later I put a firewall router between the big bad innahnet and my precious Mac network, and again, no problems. Once I explain to them that I’m not a clueless newbie so please stop telling me to reboot, and then tell them EXACTLY what the problem is and what they can do to troubleshoot it, they usually get me someone competent and we work through the issue together. People have the responsibility to understand a bit about the equipment they’re using; it isn’t magic.

  39. Anne:

    What a crying shame. When I had my Comcast service installed, I used my Mac and nothing else, no IE, nada. The rep told me it was the fastest installation he’d ever seen; we were done in 7-10 minutes. He called in the numbers on my personally owned cable modem, I put the Mac on DHCP, it picked up everything it needed, and all was right with the world. Later I put a firewall router between the big bad innahnet and my precious Mac network, and again, no problems. Once I explain to them that I’m not a clueless newbie so please stop telling me to reboot, and then tell them EXACTLY what the problem is and what they can do to troubleshoot it, they usually get me someone competent and we work through the issue together. People have the responsibility to understand a bit about the equipment they’re using; it isn’t magic.

  40. chocnseattle:

    Reffering to the above post from David, “Has anyone tried a complaint about ComCast to the local Utilities commission or your Congressperson or Senator?”

    This actually works. Call your local utilities department (City Hall) Comcast will have four vans in your driveway to fix one tiny issue.

    Believe IT!

  41. Sean:

    You think that’s bad, try to pay for your comcast service online… YOU CAN’T DO IT WITH A FIREFOX BROWSER!

    I literally have to open up IE (which makes me break out in hives) to pay my Comcast bill. :(

  42. webguy:

    You have got to be new to mac if you have never seen the “IE only” on a web site before :)

    Speaking as a veteran web developer, designing and coding websites for IE was pretty common practice up until 2-3 years ago. When a developer looks at the traffic logs and sees that 80-90% are PC/IE, then it makes a pretty compelling business case to focus your website technology and content toward those people. Most don’t realize it, but it actually takes considerable extra effort to build websites to be compatible with both pc and mac, and for browsers like firefox on the pc. Sometimes a business just doesn’t have the cycles to develop and test to less popular platforms.

    So this may not be a case of discrimination based on what technology is prefered, as much as management cutting corners and a site that hasn’t been updated since the mac’s recent “second coming”.

    That being said, it’s pretty cool that macs are getting popular enough again that Comcast will be forced to support them again.

    BTW: you don’t need to use their install disks, like “Chris” says in the second comment, get a network router/firewall (I saw one at my local salvation army for $5) and have that connect to Comcast for you.

    Oh, and if you are on a mac, don’t use IE anymore, I don’t know of a single major website that builds for IE/mac anymore.

    PS:

    My take on the mac: I’ve had many over the years (mac plus, 9600, lombard powerbook, wallstreet powerbook, currently a motorola chip mini ) and i have had windows and linux variants as well.

    Bottom line is: The extra cost for mac hardware is more than made up for by the excellent software package (iPhoto, native itunes, .mac). Just don’t spend for the most expensive model if you don’t need the power, and get it after a few have been released and reviewed (don’t get the very first updated iMac, wait a bit, Apple tends to rush inovations to market).

  43. webguy:

    For Sean: try ieTab : a firefox extension that lets you run the ie rendering engine within a firefox tab: you can set it to remember certain urls and always use the IE rendering engine to display them. Works great for sites that haven’t been designed for firefox.

  44. Ray Weigel:

    This might explain why Comcast hates Firefox.

    http://news.com.com/Paul+Allen+to+buy+Marcus+Cable/2100-1023_3-209861.html

    Microsoft invested 1 Billion Dollars in Comcast in 1997.

    Money talks, and that’s no small change, even by Microsoft standards.

    Keep fighting the good fight.

  45. hendoc:

    No ISP needs to have their software on your machine to have internet connectivity. I had many problems for weeks with At&t’s Insight broadband until their techie told me to “get rid of that crap”(their QIC Assistant). Since then, 2 years of trouble free 10 mep lightning with Ubuntu Linux.

  46. Daryll:

    I thought comcast was great, now I know it sucks. Will consider others when choosing ISP..

  47. eBooksBay:

    Who cares :)

    http://www.ebooksbay.org

  48. SewerRaccoon:

    All us linux and mac people should ping /f comcasts ip

  49. Josh:

    To those who say you don’t need special software to connect to ISPs: You forget dial up customers. Think AOL, PeoplePC, and NetZero. You can’t tell me that their special authentication crap isn’t needed.

  50. Moof:

    We’ve had Comcast since they bought out AT&T in our area, and we’ve had a load of trouble with them.

    Most recently, they told me I was sending out spam, that I had a virus, and they forced me to change my email port #, and now I can’t use the SMTP for my two domains. By the way – I ran a virus checker the very next day, and I *didn’t* have a virus … and I *wasn’t* sending out spam.

    I use FireFox, and I have the IETab plug in for those times that I *have* to use IE, and it works great. I haven’t had to bring up IE for Comcast or anything else since I discovered IETab. For the record though – I would absolutely never install Comast software on my computer – that’s just *asking* for trouble.

    And Josh – this isn’t about AOL, PeoplePC or NetZero, it’s about Comcast, and you *don’t* need special software to hook up with them.

    Just as soon as another provider hits our area, Comcast is going to be history.

  51. Moof:

    We’ve had Comcast since they bought out AT&T in our area, and we’ve had a load of trouble with them.

    Most recently, they told me I was sending out spam, that I had a virus, and they forced me to change my email port #, and now I can’t use the SMTP for my two domains. By the way – I ran a virus checker the very next day, and I *didn’t* have a virus … and I *wasn’t* sending out spam.

    I use FireFox, and I have the IETab plug in for those times that I *have* to use IE, and it works great. I haven’t had to bring up IE for Comcast or anything else since I discovered IETab. For the record though – I would absolutely never install Comcast software on my computer – that’s just *asking* for trouble.

    And Josh – this isn’t about AOL, PeoplePC or NetZero, it’s about Comcast, and you *don’t* need special software to hook up with them.

    Just as soon as another provider hits our area, Comcast is going to be history.

  52. Josh:

    Moof, I was responding to those who say that you do not need any software to connect to -any- ISP (including Comcast). I understand that any broadband is not going to require it but I find that specialized dial up does like AOL and Peoplepc (maybe not Netzero). I can not get them to work with a basic dialer because, from what I have read, they require special authentication or number finding or something silly like that.

    See: http://www.webuser.co.uk/forums/showflat.php?Number=120453
    http://forum.freespire.org/archive/index.php/t-2982.html

  53. Paul:

    The Comcast modem activation page says ” your not running a support Operating System” for the modem activation, you have to call to activate your modem.

  54. Schaepper:

    Where is the problem? You have the choice, you are the customer, just switch to another provider…

    Im a windows user and use Firefox, if my provider would tell me not to use this combination, or not to use linux and mac-osx as well. Bye Bye i will spend my money to someone who is not that unprofessional.

    Greetings

  55. Ronny Morrison:

    Comcast does not hate Macs, nor do they hate Linux or any other operating system.

    If you do not have a PC running Windows, simply call them at 1-800-266-2278.

    Provide them with the brand name, model number, and MAC address of the cable modem for the initial registration. In most cases this process should take less than 10 minutes.

  56. Pecos Bill:

    We’ve had Comcast nee ATTBI nee @Home since 2000 IIRC. I’ve never had to have Windows. Comcast usually has horrible support, but all I needed was some basic info and I was up and running on my Mac.

    (Horrible support: the person my hubby spoke to about his parents networking after getting their VOIP product installed was rude and very unhelpful. Comcast never told them that their personal router would have to be permanently removed for installation. He put it back in place on Tues but it’s now causing their modem to reboot constantly……. affecting VOIP. We had a constant reboot as well which was only fixed by removing our personally owned modem and putting in their rental. I strongly suspect they stopped supporting DOCSIS 1.0 modems correctly which caused the frequent reboots but only during warm weather).

    If they weren’t the fastest game in town, I’d dump them.

  57. Stacey:

    I used Comcast with my mac for about 6 months and had nothing but trouble. Every week, there was a day or longer where the internet would just stop working. When I’d call support, they would tell me they have no one that specializes in mac support. And the only help they would give was the first thing any mac user would know to try. Oh, and to cycle the power. They basically told me my mac was doing something wrong and to contact Apple. After they sent a kid who knew nothing about macs, then had them show up twice unannounced when I wasn’t even home, I canceled immediately with much complaint. I now use Qwest and I have not had one problem since.

  58. Chris:

    I have been with Comcast for many years. I currently buy their business cable product for my home office, and I do not own a computer that runs Windows natively. The reason I switched to the business product initially was for the speed and the freedom to run whatever servers I wanted on whatever ports I needed. It’s been the best move I’ve ever made. I get a separate line to call in case of problems (only drawback is no nights or weekends), but service is straightforward and I’ve never been told to run what they want me to. Sure, I pay $100/month for it, but when you host five domains and need the dedicated IP and bandwith, it’s well worth it.

    I have had my problems with the browsers and the technical support that many have expressed, but their software is not needed and I don’t use their “value added” services anyway as I much prefer other sites over theirs. As for their email, I’ve never had a problem with it and can use whatever client I want. Technical support guys at the teir 1 level I bypass very quickly as they’re nothing but trained monkeys, but show me a large company that doesn’t do this — there isn’t one.

    Paying their bill? Safari on the Mac works fine folks….try it out. Speaking of web stuff….I code web pages too and have never bought into the whole proprietary code thing. When you actually get down and dirty and code to W3C standards, it’s IE that has it wrong, not every other browser out there. As a matter of fact, the FF, Safari, iCab, Camino, Opera, and Mozilla’s of the world render the pages I write identically where IE will screw up the CSS positioning every time. This is due to Microsoft’s independant decision to interpret the box model differently than everyone else. Cross-platform web scripting? Again, IE is the most difficult to work with as every other browser works when you compare the code with the standard.

    Bottom line? It might take a while, but Open Source is the wave of the future. Microsoft already has one black eye from having to rewrite code for the AMD processor, and a second from being the last to deploy a good 64 bit platform in the consumer market. Looks like Goliath is starting to get woozy from David’s stones…….

  59. Anonymous:

    wtf is wrong with you people? No ISP troubleshoots firefox and Linux. They’re freeware for a reason. Why are you using either if you expect someone to troubleshoot it for you? As for requiring IE on macs, thats bullsh–. The cd works on Safari just as well as it does on IE. Do some research before you try to bitch about things like this.

    –rant over.

  60. Cable Hater:

    Comcast Blows.

    I found a new site where you can Rant and Rave about cable.

    Check out http://www.cablerant.com

  61. Tony B.:

    Yeah pretty much. When the guy from Comcast here in Nashville came out to install their overpriced modem crap, all they could do was cuss and say how much they hated installing it on a mac.

    Hopefully another provider will come along and take comcasts business away soon……..they seem to have a monopoly going in our region ,so that allows them to put any price on their cable bills …which isn’t low , I’ll tell you that!

  62. mac luv:

    Comcast does support safari for mac. I know we all want to use a certain browser but troubleshooting is better if using a supported browser.

  63. Mr. Comcastic:

    LINUX is not supported by comcast, your local router company, motorola, aol, you name it. Name one isp that will support your linux os. Support as in, help you setup a connection on it. Name ONE.

  64. Doodee:

    Thanks for sharing

  65. Doug Glass:

    It’s their ballgame, their business and they’ve standardized on Windows. Those like me who refuse to use Windows are simply our of luck. But the decision to not use Windows was my decision and I’m ready to lose some things. If you must have Comcast movies and vids then use IE. Uhhh…if you simply have to have a GM V-8 engine, better buy a Ford or a Porsche. But don’t buy a Ford and complain you don’t have GM drive train elements. I know..not the same thing. Well, it is and those of you who think it’s not, well…….don’t get to watch the Comcast content. Wait…that’s me!! Oh yeah…my decision…sorry, I forgot.

  66. Doug Glass:

    Oh duhhhhhhhh……better NOT buy a Ford or a Porsche. Now see what all this negativism has make me do…

  67. alertpay:

    There are some fascinating closing dates in this article however I don’t know if I see all of them center to heart. There’s some validity but I will take maintain opinion till I look into it further. Good article , thanks and we would like extra! Added to FeedBurner as nicely

  68. Marlena Haverkamp:

    I used to be able to watch the show but sence I’ve been put on medical retirement and then became a single parent with 2kids I had to cut back on a lot. both my girls love carshows . They have been going to them sence they were in strollers . I’m having to move to Fla. to be closer to family . So.I’ll be in the neighbour hood .I would love.to take them to a REAL carshow . thank you . Tony

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