AT&T still insists $10 DSL plan is on website
By Jonathan Schlaffer
Here we go again, after several websites and customers complained that the $10 DSL plan was too hard to find on AT&T’s homepage, the company has claimed to make it easier to find now. But it is still not that easy to find and may be even harder for some users to sign up for.
Michael Sorkin of the St. Louis Dispatch was given step-by-step directions by AT&T on how to find and sign up for the plan. In order to find the plan he was told to head to the AT&T homepage and click on the “DSL at an even lower price” link. But wait, there’s more.
See, you can’t just straightaway sign up for it, no, for that would be too easy. First you must “see if you qualify” and trust me, not everyone will either because you are already a subscriber or any number of things in the clause or that particular AT&T plan is not offered in your area.
Whatever the case is, Sorkin could not find it, The Consumerist could not get it to work and I couldn’t get it to work because AT&T offerings in my area are very slim because Verizon blankets a majority of the east coast.
All these sites have the right idea though, if AT&T really wanted to impress, it would put the offerings directly on the main DSL page but I guess we’re all just living in a fantasy world.
Also, AT&T will not offer phone assistance to those needing help finding or signing up for the plan.
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Stumble It!
August 20th, 2007
I just tried to sign up for the alleged AT&T $10 DLS service and their online registration process finds multiple instances of the (perfectly valid) address I used but insists on being so picky that one can never get past the “address search” step. They even go so far as to make one go through a far more user hostile address entry process than any major Web site I’ve observed. No matter how carefully enters an address (one their search will report as being one of many close matches but won’t accept even if it is one of the ones they list that is an exact match), one CANNOT get by the “address search” ruse.
Clearly AT&T is spewing shit about the $10 DLS service being easily available. Their site contains obviously unnecessary and very intentional obstacles to prevent anyone who follows the small, hard to spot link and tries to sign up for the service from actually doing so.
There is ABOSULTELY NO VALID REASON such a basic service should have a different online registration process than the other similar but overpriced DSL services AT&T is more willing to foist upon unsuspecting customers. AT&T is a crappy and deceitful company as I can think of — I can think of a lot of pretty bad ones.
I truly think it is time to break up AT&T again and this time nail the senior AT&T officials responsible for this kind of nonsense with criminal charges for fraudulant business practices, deceptive advertising, etc.