Asus to honor EeePC warranty even if seal is broken
When Asus released the EeePC, the first thing most owners noticed was the “warranty void if removed” sticker sitting over one of the screws holding the memory slot closed and while upgrading the memory, the seal had to be broken. Up until now, it was widely accepted that the generous Asus warranty was now voided, not so says the company.
In an update to its Limited Warranty Terms, Asus now states that simply breaking or removing the “Warranty Void If Removed” sticker does not void the warranty.
Though it still recommends upgrades be performed by company approved components, facilities and technicians, customers are free to modify the EeePC as they see fit within terms that are spelled out in the manual. The company will not be held liable for damages resulting from improper hardware changes.
Furthermore, if unapproved, components, modifications or software are used or the customers themselves performed an upgrade and did not cause hardware damage by doing so, the warranty will still be honored.
Current EeePC owners that have broken the warranty seal are still covered under the terms of the warranty and will not be refused service.
Asus will be replacing the “Warrant Void if Removed” sticker with something along the lines of a “Not Liable for hardware damages” warning.
Kudos to Asus for righting a wrong, if only other companies were so forgiving.
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November 10th, 2010
OLD ARTICLE.. ASUS tech’s told me that this isn’t TRUE any more..
September 9th, 2011
Once I originally commented I clicked the -Notify me when new feedback are added- checkbox and now every time a comment is added I get four emails with the same comment. Is there any means you may remove me from that service? Thanks!