Comments on: Class action lawsuit filed against Comcast

By: Bonnie

Bonnie — Tue, 17 Nov 2009 19:00:31 +0000

Hey, is there anything going on about the lies they tell you to get hooked up. We were given prices and they have changed the “deals” before our first bills. They are getting away with tons of stuff.

By: James Willis

James Willis — Sat, 24 Oct 2009 01:21:39 +0000

Well I am back again with another issue with Comcast. I had service after the first tidbit I had complained about then my services were completly shut off. This was a complete inconveince. I had to go to a friend’s house to use their phone to call them about what was going on. I finally got in contact with customer service and informed them my service was not on. They proceded to run tests from their end to find out that it was from the pole. They in turn informed me that it will be 3 days before a tech can come out to fix the problem. I stated that would be fine and proceeded to make arrangements to pay my bill on a later date which was confirmed in their system. Well when the day the tech came to my house to fix the issue he stated to me that another tech had tapped into my line to give another customer service by this time I was infuriated but I let the tech continue with his job. My services got back up and running for a total of 9 hours then it went back down. remember earlier I asked to pay my bill on a later date yeah right. I was shut off and I could not get in contact with customer service because every time I was asked to enter my phone number by the automated system it will state that my services were interuppted even after I asked Comcast if I was able to pay it on a later date and was told it would be fine. I tried hitting 0 just to get a person but I was sent back to enter your phone number. I was totally pissed by this time and disconnected all the boxes and modem. I called a competitor and I have no problems. Then Comcast had the nerve to call me and ask for a payment for services that I did not have anymore. What a crock of !@#*. Comcast sucks and will not get my business. Oh almost forgot if anyone don’t know Comcast is owned and ran by Time-Warner.So for those of you who in the other states besides Illinois, Wisconsin , Minnesota you guys have to watch out because they might try this with you. I hope they get their pants sued off of them

By: Dennis

Dennis — Tue, 06 Oct 2009 09:40:26 +0000

I have Comcast basic cable….. I have never had a problem with the cable BUT two years ago I got internet service from them. for two years I thought everything was fine you know
I got the 16mbps cable package work fine so I thought .little slow for my needs but I also had a older computer. 2g of ram and all that , so I blamed it on my computer BUT I since upgraded my computer it now runs a 3.5gh processor, 8g of ram. and low and behold my internet works the same.
I’ve done speed test at different times of the day and never goes over 4 to5 mbps.
I called Comcast to try to fix the problem ….I told them that I am paying for 16mbps (internet service)
and that it never test more than 4 to 5 that there might be something wrong with my line.
they told me that that is the way it works , that the service comes with 8mbps and with power boost it goes to 16. power boost is supposed to kick in when you need it but how does it know when you need it. now I am waiting for the power boost to kick in. yeah right.
I think that if you pay for 16 you should get 16 if I wanted 4 to 5 I would get a lower package.
is there anything I could do about that?

By: James Willis

James Willis — Wed, 30 Sep 2009 23:45:09 +0000

I have had Comcast for sometime now and have serious issues with them. One instance I had to make a payment which was paid and 2 days later my services was shut off and the equipment was picked up. The agent that picked up the equipment had my 14 year old son sign the receipt for it. I did work for Comcast for awhile as a contractor and I am aware of their policies and procedures. It states on their pick up and delivery sheets that an person has be home at this time and have to be 18 years of age or older now explain to me how a 14 year old boy can sign for anything.I had complained to a supervisor about this and it was documented that this had happened and all they gave me was 2 day credit for missed services. The agent had to come back out and rewire my home all over again because the agent that picked up the equipment cut all the cable outside my home. Another instance was that I paid a bill in full then was shut off and was told that I had to pay a reconnection fee of $150 “deposit” plus my bill which I never have received due to it being out of the billing cycle. If this is not the way how the Mafia acts then I don’t know what is. Comcast is the only service around .I have communicated with other providers and they will be coming to my area soon but until then I have to deal with it. If there is any way to be added to the class action suit please let me know at the provided e-mail address.

By: Mark D.

Mark D. — Tue, 02 Jun 2009 07:40:35 +0000

Does anyone know the status of this lawsuit, and how one can join the class action against Comcast — would be very glad to know.

By: Wayne J Breda M.D.

Wayne J Breda M.D. — Tue, 14 Apr 2009 14:15:19 +0000

Very much interested in going after and breaking comcast ir regards to their bamdwidth and accounting practices.

By: PAID4DIGI GOTNODIGI

PAID4DIGI GOTNODIGI — Mon, 26 Jan 2009 18:03:56 +0000

JANUARY 25, 2009

MY NEIGHBOR TOLD ME ABOUT THIS SUIT YESTERDAY. I HAVE BEEN BATTLING COMCAST FOR A YEAR AS OF 1-11-08, WHEN I FOUND OUT THAT THE CABLE FROM THE POLE TOMY HOUSE WAS OVER 15 YEARS OLD. NO WONDER WHEN WE SIGNED A CONTRACT FOR DIGITAL IN APRIL 2004 THAT NOTHING EVER WORKED. EVERY MONTH WITHOUT FAIL, PCS OFF, TVS NOT WORKING BECAUSE OF DVRS NOT WORKING. BACK AND FORTH I WENT WITH THEM FOR 4 YEARS! THEY BLAMED EVERYTHING BUT THEMSELVES UNTIL A TECH (YOUNG) CLIMBED THE POLE AND TOLD ME THE CABLE WAS OLDER THAN HIM! A JOKE BUT THEN HE SAID AT LEAST 15 YEARS~~TOO OLD FOR DIGITAL TRANSMISSION. IT TOOK HIM OVER AN HOUR TO GET SOMEONE ON THE PHONE TO ORDER THE CABLE REPLACEMMENT! GO FIGURE. THAT WAS SUPPOSEDLY DONE ON 11~2007. SO WE PUT UP WITH ALL THE CRAP UNTIL AFTER THE HOLIDAYS. ON 1~11~2008 A 19 YR VET TECH TOLD ME THE CABLE ON THE POLE WAS EXTREMELY OLD~SO MUCH FOR IT BEING CHANGED IN NOVEMBER! HE NO SOONER CHANGED IT THAN MY TV PICTURE HAD SO DRASTIC AN IMPROVEMENT IT WAS LIKE GOING FROM BLACK AND WHITE TO COLER IN A BLINK!!! NO LIE! NO EXAGGERATION!! NO DIGITAL TRANSMITTED TO MY HOUSE FOR 4 OF THE LAST 5 YEARS I WAS CONTRACTED FOR IT!!
THEY KEPT TELLING ME THEY WOULD REIMBURSE ME FOR MY TROUBLE FOR THE YEARS I HAD DIGI. AT THAT TIME I BELIEVED THE CONTRACT WAS SIGNED IN 2005. THEY WERE HAPPY WITH THAT, BUT DECIDED THAT SINCE I HAD A FEW MOS. WHEN I WASN’T CHARGED FOR IT BUT RECEIVED IT BECAUSE THEY RECODED MY SERVICE INCOPRRECTLY (DON’T U LOVE IT!) THOSE MOS. WOULDN’T COUNT. THAT PROMPTED ME TO GO THRU ALL OF MY STMNTS AND GUESS WHAT I FOUND? MY CONTRACT!! 4~23~2004! THEY OWE ME ANOTHER 12 MOS.! THEN THEY BLEW ME OFF. I SOUGHT FCC HELP AND WAS TOLD BY THEM THAT I SHOULD HAVE GOTTEN A LETTER FROM COMCAST DETAILING THE REIMBURSEMENT. NO LETTER! THEY BLOW OFF THE FCC!! THEY MUST BE MORE IMPORTANT THAN GOD! I NEED AN ATTORNEY AND ANYONE ELSE WHO HAS HAD THE SAME ISSUES. LET’S GET THE THIEVES!!!!
TERI C.

By: PAID4DIGI GOTNODIGI

PAID4DIGI GOTNODIGI — Mon, 26 Jan 2009 18:01:44 +0000

JANUARY 26, 2009

By: compissed

compissed — Fri, 16 Jan 2009 21:47:01 +0000

I now get junk phone calls which had stopped after the new law went into effect. apparantly it does not apply to internet phone. I also have had many outages and no rebate on the bill for loss of servce, some times for most of the day. Frequent crashes of internet connection for no reason Just what you would expect when they have the monopoly in the area. Then the best now i get a phone call from some company doing a survey of comcast customer rating of service. Probably to support their defense in a lawsuit. Well needless say they didnt get high marks. Even if a lawsuit is won most customers will never see much from a class action, and the service will be the same. What is really needed is some competition in the market.

By: Cindy

Cindy — Tue, 23 Dec 2008 20:15:27 +0000

I want to join too. I have a homebased website business and they block uploads and downloads of files to the server. It’s not just bit torrent apps. They block anything big. I paid for their upgraded service only to have it finally be 6mbps – which is their lowgrade service (I’m paying for 16mbps but never get it – not even close). Weekends and holidays are awful, I’m lucky if I get 5mbps down and 1 up with lots of disconnects. We have no other “high speed” option here – they have the entire market. I hope they get hanged high for their deceptive practices.