http://tech.blorge.com/Structure: /2008/04/11/amazons-new-customer-service-blows-all-others-out-of-the-water/ Technology news Sun, 22 Nov 2009 16:15:02 -0700 http://wordpress.org/?v=2.8.5 hourly 1 http://tech.blorge.com/Structure:/2008/04/11/amazons-new-customer-service-blows-all-others-out-of-the-water/comment-page-1/#comment-198162 Lauren Wilder Mon, 27 Jul 2009 00:57:50 +0000 http://tech.blorge.com/Structure: /2008/04/11/amazons-new-customer-service-blows-all-others-out-of-the-water-2/#comment-198162 No, actually Amazon's customer service has taken a horrible turn for the worst. I've been a loyal, impressed customer for years. I recently ordered a Saturday delivery item (paid extra, I'm also a Prime customer) and without notifying me UPS changed to Monday. Well, the wedding was Saturday. I called at 1pm Saturday, the cs rep tried to blame me and said I picked next day service (which is defined as business day), I said no, look at your screen, I picked Saturday delivery. No apologies, just dove into her next blame the customer excuse, oh, those delivery dates are only estimates. Doesn't say that anywhere, if it said pay more to maybe get it Saturday, I would have rescheduled my time and gone out and bought the gift instead. The cs rep said in 3 - 5 business days they'd refund the extra shipping charge. Well, no kidding. I emailed a complaint, I can't be the only one who thinks Saturday means Saturday, and if there is a screw up the customer needs instant notification and apologies, not blame. I'm done with Amazon, I've had other problems, this was just such a slap in the face. Amazon is just like any other big nasty coroporation, and not getting my business. No, actually Amazon’s customer service has taken a horrible turn for the worst. I’ve been a loyal, impressed customer for years. I recently ordered a Saturday delivery item (paid extra, I’m also a Prime customer) and without notifying me UPS changed to Monday. Well, the wedding was Saturday. I called at 1pm Saturday, the cs rep tried to blame me and said I picked next day service (which is defined as business day), I said no, look at your screen, I picked Saturday delivery. No apologies, just dove into her next blame the customer excuse, oh, those delivery dates are only estimates. Doesn’t say that anywhere, if it said pay more to maybe get it Saturday, I would have rescheduled my time and gone out and bought the gift instead. The cs rep said in 3 – 5 business days they’d refund the extra shipping charge. Well, no kidding. I emailed a complaint, I can’t be the only one who thinks Saturday means Saturday, and if there is a screw up the customer needs instant notification and apologies, not blame.
I’m done with Amazon, I’ve had other problems, this was just such a slap in the face. Amazon is just like any other big nasty coroporation, and not getting my business.

]]> http://tech.blorge.com/Structure:/2008/04/11/amazons-new-customer-service-blows-all-others-out-of-the-water/comment-page-1/#comment-85288 aesop Fri, 18 Apr 2008 19:38:10 +0000 http://tech.blorge.com/Structure: /2008/04/11/amazons-new-customer-service-blows-all-others-out-of-the-water-2/#comment-85288 [...] another great one, and though it??s not brand new, we??ve noticed Amazon??s customer service has uhttp://tech.blorge.com/Structure: /2008/04/11/amazons-new-customer-service-blows-all-others-out-of-t...New Music: Tobacco ft. Aesop Rock: "Dirt" MP3/Stream PitchforkTobacco is one of the members of [...] [...] another great one, and though it??s not brand new, we??ve noticed Amazon??s customer service has uhttp://tech.blorge.com/Structure: /2008/04/11/amazons-new-customer-service-blows-all-others-out-of-t…New Music: Tobacco ft. Aesop Rock: “Dirt” MP3/Stream PitchforkTobacco is one of the members of [...]

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