Comments on: Judge rules Sprint’s early termination fees illegal

By: Jaysen Basu

Jaysen Basu — Sat, 04 Apr 2009 05:23:08 +0000

I have also been bounced around when I try talking to customer service. I have spent countless hours speaking to representatives that get me nowhere. I recently upgraded from a Sprint A900 to a Nextel BB 8350i. In case you are wondering; yes the text messaging issue is true. I spoke to a customer service rep before I bought the phone to ask if the plan I had in mind would work on the 8350i. I was told it would. Then when my phone finally arrived I tried activating it. To my surprise I was told that I could not add the plan I wanted because it was not compatible with a Black Berry. What kind of company sells a phone that is not compatible with the lower, simpler plans? I called again and supposedly my issues were fixed. To be honest, the problems were never fixed. I was lied to. Time passed and I continued to call. Now it is to late to return my phone, and Sprint threatened to charge me an early termination fee if I switched to a different company. I have had my Sprint account for over 4 years. I never signed a new contract with Sprint and I do not remember anything about a 30 day trial period on the phone. How can they charge me an ETF (Early Termination Fee) if I never authorized a new contact?
Honestly I believe Sprint should be avoided. You are better off going with a different phone company. Then again that is my opinion as an individual. I have had nothing but problems with customer service and unexplained charges on my bill. I am looking for some FCC references on their regulations on trial periods when you purchase a new cell phone. If anyone can help, it would be much appreciated.

By: Jimmy Cabrera

Jimmy Cabrera — Thu, 02 Apr 2009 08:48:10 +0000

Sprint has the worst customer service and last week I spent 3 hours a day everyday only to be bounced around from dept to dept. I have been having problems with them for over 5 years and have been trying to get out of the contract for 3 years which somehow they renew the contract and without my consent. I have never dealt with such a careless customer service dept in my life. I’ve been hung up on and disconnected many a times.

By: Curt Brewer

Curt Brewer — Tue, 21 Oct 2008 05:54:15 +0000

I will search to see if NC is joining in on any suits against the Sprint pigs. I can’t believe how bad the service is, and the customer service is even worse. Today I was put on hold after being bounced around the customer service realm for over an hour and then some how I was connected to Starbuck’s customer service through a back door number. I was on my land line and using speaker phone. There is no way this could have happened except for some one at Sprint transferring me. I know this because I worked for BellSouth internet customer service. We kept a list of back door numbers on our desks at all times. I was so scorched that I lost the ability to speak in anything other than gutter slang for quite some time. I will do all I can to down Sprint every chance I get. I’ve never been so angry with a service in my life.

By: jose rodriquez

jose rodriquez — Tue, 30 Sep 2008 19:31:47 +0000

i to have been wronged by sprint and want to
know when my state will find it illegal for the
etf? does anyone out ther know if indiana is
part of the class action suit? sprint has also had
my deposit for 3 years 5 months.when i asked about it they could not see where i made a deposit, then they said they found it and decided
to charge me the etf after i stoped using their
service, the deposit was supose to be returned in 2 years. should’nt they have pay me interest on my money for1 year 5 months?

By: will

will — Mon, 18 Aug 2008 14:56:27 +0000

Restrictive service?
Sprint is probably the most unethical compaany i have ever done bussiness with.I have sworn to never buy another product from them as long as i live.For nearly a year this company fraudulent;y charged me and threatened to turn off my cell every two weeks.Love how they talk about keeping HIGH VALUE customers.I paid my bill on time every month,two lines of service.Guess people who are responsable are not high value.
Sprint should say,”our CSR dept is full of theives and liars”,and “we are extremely sorry for how we have treated our customers,and”we will audit our records and repay every customer we have wronged over the years”
That would make Sprint an ethical company who people could do bussiness with happily.
I salute the millions of customers who have been freed from Sprint over the past year.Welcome to freedom,your shackles are free,Smile!