First it was the 5GB data limit. I was using it as a backup to the broadband connection. Theoretically. Never needed it though. And when they told me I would be limited to 5GBs I asked them to reconsider because I’d dump it if they didn’t. I dumped it.

Second was a port of a landline. They botched it horribly. After weeks of frustration finally things started to move and I was left without the main business line for two days. Finally one of the techs took it upon himself to do whatever to get me going. He whined in the hours I spent with him at the store about how management treats them like disposable widgets and I made a mental not of his name to recommend him. The next day however I discovered that new cell phone had no reception at the office. Took it back and had to talk with the assitant manager who was there and she had no people skills. Seemed like she wanted me to take my business elsewhere. So I did, walked across the block to Verizon, ported the line there, and have had excellent reception ever since. I then tried to complain about this manager but there was no place to complain about her…

Then there is another line I use for seasonal employees. They kept putting this line back from the dormant $10 a month plan to the unlimited $90 a month plan. And they don’t tell you why. Just happens and then you have to spend another 30 minutes on the phone with them. Finally after about 6 months of this I finally found somebody who was willing to leave a paper trail so I could prove things. She in turn says that now I don’t qualify for the $10 a month since we don’t have over 5 phones.

I’d have been loyal to them if they were responsive and above board. Apparently though they are run by neo cons who just want to rip off customers instead of growing them. They are another example of the American Business ethics that started with the conservatives…