Comments on: Salesforce.com’s attempt at cloud computing with Haagen-Dazs http://tech.blorge.com/Structure: /2008/09/02/salesforcecoms-attempt-at-cloud-computing-with-haagen-dazs/ Technology news Sun, 22 Nov 2009 16:15:02 -0700 http://wordpress.org/?v=2.8.5 hourly 1 By: Justin Harvey http://tech.blorge.com/Structure:/2008/09/02/salesforcecoms-attempt-at-cloud-computing-with-haagen-dazs/comment-page-1/#comment-132724 Justin Harvey Wed, 03 Sep 2008 07:37:39 +0000 http://tech.blorge.com/Structure: /2008/09/02/salesforcecoms-attempt-at-cloud-computing-with-haagen-dazs/#comment-132724 The link in the above comment (SugarCRM) is incorrect. It should point to http://www.thesugarrefinery.com The link in the above comment (SugarCRM) is incorrect. It should point to http://www.thesugarrefinery.com

]]> By: SugarCRM http://tech.blorge.com/Structure:/2008/09/02/salesforcecoms-attempt-at-cloud-computing-with-haagen-dazs/comment-page-1/#comment-132720 SugarCRM Wed, 03 Sep 2008 07:34:06 +0000 http://tech.blorge.com/Structure: /2008/09/02/salesforcecoms-attempt-at-cloud-computing-with-haagen-dazs/#comment-132720 It's true that offering cloud style hosting is proving a very popular route for customers seeking CRM. It takes away infrastructure concerns and with a proper cloud set-up allows for rapid provisioning (and more importantly re-provisioning) without the need for the complicated useage forecasts required for a typical physical server solution. However, there is little point in choosing an open source solution if the vendor's SaaS solution either doesn't allow customers access to the code base, or locks in the customer with the vendor when it comes to product customisation. That's why The Sugar Refinery, for example, provides fully hosted SaaS SugarCRM solutions whilst still allowing the customer to access what is essentially their own source code - allowing them to modify and grow their solution, or integrate it with the rest of their business, as they see fit. It’s true that offering cloud style hosting is proving a very popular route for customers seeking CRM. It takes away infrastructure concerns and with a proper cloud set-up allows for rapid provisioning (and more importantly re-provisioning) without the need for the complicated useage forecasts required for a typical physical server solution.

However, there is little point in choosing an open source solution if the vendor’s SaaS solution either doesn’t allow customers access to the code base, or locks in the customer with the vendor when it comes to product customisation.

That’s why The Sugar Refinery, for example, provides fully hosted SaaS SugarCRM solutions whilst still allowing the customer to access what is essentially their own source code – allowing them to modify and grow their solution, or integrate it with the rest of their business, as they see fit.

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