Radisson Hotels has become the latest victim in a seemingly ever growing trend of major corporations having data breaches that could also compromise the data of its customers.
Radisson Hotels announced yesterday that it has suffered a major data breach, and some customer data may have been compromised. Apparently between November 2008 and May 2009 the hotel chain’s computers were breached by an unknown entity, and it is also unknown just how many properties in the United States and Canada were affected in the breach. The scary portion of the facts is that the chain also does not know how many customers may have been compromised in the breach.
If it seems odd that so little information is available as to the specifics, there is a frightening reason for that. According to Computerworld, Radisson was not even aware of the breach until the company was contacted by several credit card companies and card processors. A Radisson spokesperson says the hotel chain has taken multiple steps to ensure no future attacks happen on its systems.
We have included the open letter from Radisson to its guests below, and you can learn more at the open letter FAQ. Guests that are found to have been compromised will receive one free year of service from Equifax Personal Solutions.
Sadly this is becoming a more common occurence in the world as every corporation in the world completely digitizes its data. No matter how many precautions are taken, this will probably be a story in the news more and more often as the years pass.
To Radisson® Hotels & Resorts guests:
Radisson values your business and respects the privacy of your information, which is why we wish to inform you that between November 2008 and May 2009, the computer systems of some Radisson® hotels in the U.S. and Canada were accessed without authorization. This unauthorized access was in violation of both civil and criminal laws. Radisson has been coordinating with federal law enforcement to assist in the investigation of this incident. While the number of potentially affected hotels involved in this incident is limited, the data accessed may have included guest information such as the name printed on a guest’s credit card or debit card, a credit or debit card number, and/or a card expiration date.
We recommend that you review your account statements and credit reports closely. To the extent there is any suspected unauthorized card activity, it should be reported to the bank that issued your credit card, as well as proper law enforcement authorities, your state attorney general’s office, or the Federal Trade Commission. Please also visit our website at http://www.Radisson.com/openletter/ for instructions on how to receive free credit monitoring for one year.
Radisson values guest privacy and deeply regrets this incident occurred. Working with law enforcement and forensic investigators, Radisson is conducting a thorough review of the potentially affected computer systems, and has implemented additional security measures designed to prevent a recurrence of such an attack and to protect the privacy of Radisson’s valued guests. The company also is working closely with major credit card suppliers and law enforcement to ensure the incident is properly addressed.
For further assistance regarding this incident, please visit Radisson at http://www.Radisson.com/openletter/ or call (866) 584-9255 between 7 a.m. – 11 p.m. CST daily. Radisson is focused on delivering guest satisfaction and value for our guests and is committed to doing everything we can to resolve this issue expediently and thoroughly to reinforce your confidence.