Comments on: iTunes update breaks Pre Sync and customers’ hearts

By: Bill

Bill — Mon, 02 Nov 2009 14:29:44 +0000

Palm’s support sucks, which is why I’m not very surprised at this. My Treo had a 3 month warranty from Palm. No support after that. When it died after 4 months of ownership, Palm wanted $100 just to look at it, and advised me to call my cell phone company. But I paid around $600 for it FROM PALM!!!! What kind of company sells a premium product and won’t tale responsibility for it failing in 4 months? The answer is the same company that won’t take responsibility to provide adequate syncing software, but will steal it from another company. As written before. A company that relies on 3rd party software for critical needs, which is unwilling to provide it themselves, is one that does not care about the customer. This is a pattern for Palm.
PS. ATT sent me a refurbished replacement for my Treo. No more Palm for me.

By: David McElroy

David McElroy — Mon, 02 Nov 2009 02:13:55 +0000

It’s not rocket science to see why Apple would do this. First, Apple doesn’t want to be trapped into supporting other companies devices. If Apple allowed this to continue right now without doing anything about it, there would be an assumption on the part of customers that Apple is OK with it. When SOMEthing in iTunes changes later that breaks syncing at that time, Palm would point to Apple and customers would feel cheated (because those customers would feel that Apple had made an implied commitment to support their devices, because they HAD worked). This way, Apple is making it clear right up front that it is NOT going to be responsible for other companies’ devices synching with iTunes. Second, the practical reality is that Apple is perfect willing to give up those customers as iTunes customers, because the idea of Palm’s devices becoming legit competitors to the iPhone is a much greater danger than some other music service usurping iTunes. These points seem obvious to me. It’s hard for me to see how they couldn’t be equally obvious to someone who writes about the tech industry. It appears that your article has more to do with what you WISH were true than it does with understanding Apple’s business motivations. Apple has NO REASON to support (or desire to support) customers of another company’s phones in the current market environment.

By: James Katt

James Katt — Sun, 01 Nov 2009 22:54:05 +0000

PALM is a LOSER’s COMPANY.

PALM is a PARASITE.

Inevitably, when the host improves its security, then PALM will be disconnected.

PALM is bleeding badly as a company. They don’t even have the smarts to create their own desktop software to synchronize with the Pre. Even though the XML information is given away free and open by Apple, PALM can’t still write its own version of iTunes. Even though Songbird is free for the taking, PALM can’t even write its own version of iTunes.

PALM is going to get CRUSHED by Android at the low end and Apple at the high end.

They are completely mismanaged.

Despite having the iPhone as a model to copy for the past 2 years, they don’t even have a TRUE Native SDK so people can write software for the Pre.

PALM sucks big time.
They will go down in flames.
Then they will whimper into the past.

By: Tom

Tom — Sun, 01 Nov 2009 16:39:59 +0000

You are way off and missing the whole point. Here, read this for a better understanding:

http://hunter.pairsite.com/blogs/20091004/

By: win39

win39 — Sun, 01 Nov 2009 16:08:59 +0000

If someone duplicated and passed your front door key around in the neighborhood and you kept finding strangers in your house or apartment, I think you would change the locks.

By: kirasaw

kirasaw — Sat, 31 Oct 2009 14:37:50 +0000

I don’t understand why anybody would think it is wrong for Apple to stop Palm’s use of a hack into Apples software. Hack any software and the developer is going to fix it so the hack no longer works. What are these cry babies from Palm thinking? Are the software designers at Palm really so bad that they can’t take the legal and correct way and use the information available for creating iTunes sync software and make their own program? Other have done it – ie RIMM Balckberry – so why doesn’t Palm?

By: Ron Pomeroy

Ron Pomeroy — Sat, 31 Oct 2009 12:52:08 +0000

Excuse me – “tiny margin”???? WTF – Apple’s margin on iPhones is anything but tiny.

It ain’t Apple’s fault most of the industry is pooping out e-waste.

By: Paul

Paul — Sat, 31 Oct 2009 09:16:49 +0000

Why doesn’t palm create its own software rather than relying on any third party.

If Palm can put its hardware and it customers up to the mercy of any third party, whether its Apple or someone else, can’t be good business either can it.

I wouldn’t buy a Palm product simply based on the fact that they don’t really care about their own customers.

By: Roger Mercer

Roger Mercer — Sat, 31 Oct 2009 02:48:44 +0000

Why wouldn’t Apple want to make it easier for *any* customer to sync their music?

Because they are not Apple customers, they are Palm customers trying to freeload on Apple’s technology. Technology built at a cost of tens of millions of dollars to help Apple sell iPods and later iPhones and Apple TVs. If Palm want in, they should play by the rules and create their own sync technology, as other manufacturers have.

By: iphonerulez

iphonerulez — Sat, 31 Oct 2009 00:37:14 +0000

What’s the big deal? Those fools should be used to it by now. It’s like the fourth or fifth time, isn’t it. Besides, there’s always doubleTwist to use in place of iTunes.