Nokia to replace 14 million defective cell phone chargers
Owners of Nokia phones need to be on the lookout for information about exchanging their cell phone chargers due to potential safety hazards.
Nokia has announced that it will be exchanging up to 14 million cell phone chargers for customers due to faulty manufacturing by a company named Byd. The exchange program effects all chargerr models AC-3E and AC-3U, manufactured between June 15 and Aug. 9, 2009. It also impacts model AC-4U, manufactured between April 13 and Oct. 25, 2009. (Gee, won’t things be simpler when we go to the universal chargers?)
Nokia has set up a web site with information on how to exchange your charger, and also how to make sure if your unit is affected by this exchange or not. You can go to http://chargerexchange.nokia.com/chargerexchange/en/ for all of the information you need, and it is also available in multiple languages. Here is the English language version of the text:
Dear Nokia Customer,
Nokia has announced an exchange program for a limited number of Nokia-branded chargers manufactured by a third party supplier. We have determined that the plastic covers of the affected chargers could come loose and separate, exposing the charger’s internal components and potentially posing an electric shock hazard if certain internal components are touched while the charger is plugged into a live socket.
While we are not aware of any incidents or injuries related to the affected chargers, as a precautionary measure, we will exchange affected charger models free-of-charge.
The affected chargers are those manufactured by BYD between June 15, 2009 and August 9, 2009 and with the following model types
AC -3U
AC-3E
and those manufactured by BYD between April 13, 2009 and October 25, 2009 and with the following model type
AC-4UAffected chargers may have been sold with a Nokia device or purchased separately as an accessory.Your charger is not impacted by this action if you purchased it before June 15, 2009 for models AC-3U and AC-3E and before April 13, 2009 for model AC-4U or it is a similar charger model manufactured by any other supplier.
The reliability and quality of our products, is Nokia’s top priority. If you have confirmed that your charger is eligible to be replaced, we advise that you stop using it, and seek a free replacement charger.
An exchange program has been arranged for all markets in which affected chargers have been sold. To minimize inconvenience to our customers, the exchange will take place at the country level.
Submit specific information from the charger label using the menu below to determine if it is within the scope of the exchange program.
The affected chargers are those manufactured by BYD between June 15, 2009 and August 9, 2009 and with the following model types
AC -3U
AC-3E
and those manufactured by BYD between April 13, 2009 and October 25, 2009 and with the following model type
AC-4U
According to Reuters, it is estimated that chargers cost manufacturers around $1, so Nokia is looking at well over $14 million dollars in expenses when you factor in employee time, shipping costs and so on.
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