You might have heard the story of Ryan Block who wasn’t able to cancel his subscription to Comcast that went viral. Well, lots of people believe that it is difficult if not impossible to deal with Comcast. This is because Comcast just refuse to let their customers cancel the service that easily. For that, here are steps that you can do to cancel Comcast with higher success.
Call Comcast Retention
You may not have someone available on the phone at the retention number. But, you can get someone to answer by calling their main number at 1-800-XFINITY or 1-800-COMCAST. You should answer the menu by informing them about your plans of cancelling the service.
Have An Excuse
You should get your excuse ready to get Comcast right where you want it to be. There are a number of excuses you can use, such as customer is moving with existing Comcast customer, moving to non-Comcast are, account holder is deceased, customer doesn’t know the address, or due to natural disaster.
Be Friendly But Firm On The Phone
Don’t get trapped by the tricks that Comcast use to keep you around. Such would include offering you a better deal, free upgrades to Internet connection, or giving away free home phone. Just express your concern in a friendly but firm manner.
Return All Comcast Equipment
You need to do this without getting unreturned equipment fees. You need to ask Comcast for the list of equipment they have on file and write them down. Do this via prepaid box, UPS store, or Comcast store.
Call Comcast Back For Checking Everything
Confirm if the Comcast service cancellation was successful after returning the equipment. You can do this by calling them back and ask them of the status of the account. Ask if there are outstanding balances or any unreturned equipment. Then, call them back in order to confirm everything has been successful.